View all ICS’s REAL and Truthful reviews posted by our very own clients
John Suryakarthik, was recommended to me by a friend when I wanted to buy a new laptop. It is very easy to just go to a big store to buy a computer, a lap top or a tablet. But when things go wrong and need fixing it becomes a big frustrating chore. In my case it was having to go 4 times to the Acer Service centre at International Business Park , far away from where I live, again and again with no successful solutions. My friend recommended John who's company sells IT products and also sets everything up at home for you at a Service fee of $80. I bought a Lenova Laptop from him and John spent 11/2 hours explaining and setting up my new laptop for me. He gives free after sales service for 1 year and he told me, he shall be contactable and willing to help his customers should they encounter difficulties with their products. That is GOOD after Sales Service. Thank-you John.
Engaged them for data recovery on June 2024, sent my SSD and SD card to them to recover some parts of my data. The data that I needed were originated from my SD card which was transferred to my SSD. Forgot to backup this part of DATA before getting my SSD reformatted. Got back my SSD and SD card, found out that my SSD cannot be accessible. And since the data that I needed were not recovered, I went to try using a software to recover my the data from my SDcard which were able to recover at cost $0. Told them I was able to recover using a software, but they claimed because they had repaired the diode and nodes of the SDcard thus it was recoverable. However, I tried using the same software on another SDCard that was not sent to them, the software was able to recover data too. Which meant that their "so called" repairing method does not really matters. So now I was charge $660 with the data that was retrieved by myself?! Asked them to refund but says they raised a ticket to their upper management but until NOW no get back. One more thing i have to say, before getting the payment, their replies tend to be fast, after payment replies were slow and keep delay when asking when will I be getting back my stuff. This is a absolute SCAM company.
John's approach to customer service is truly refreshing. He prioritizes helping people over making a quick buck. When my computer went down, he could have easily taken advantage of my urgency, but instead, he guided me towards a solution over the phone which could be a little tricky as it involved unscrewing components too. It's rare to find that level of honesty and helpfulness these days. I'm so glad I called
John is so helpful and he respond quickly regarding my questions and he fixed my desktop quickly and he is also honorable about my questions. definitely the tech guy you can trust!
Very prompt and professional service by John. I had my laptop infected with a virus and he helped me resolve this easily and quickly. Pleasant to deal with
John helped fix my PC issue. Super helpful and friendly. Highly recommend!
Chanced upon ICS; within mins of contacting ICS, John responded. He promptly assisted us with our technical issue & resolved it by the hour. Thank you John.
Wanted to restore lost files, made payment and chased them since April but always unavailable or checking. Still yet to receive my refund or any resolution and got tired of chasing them repeatedly for 3 months.
ICS provided excellent service, guidance and communication throughout the whole data recovery process. Impeccable customer service and support. I highly recommend ICS for your data recovery needs.
Super bad experience with them. Send my sd card in for a analysis and he didnt even say that when i send an analysis i HAVE to recover it… He quoted me $300 which is like triple the price of others. After i say it was out of my budget he halfed the price, doesnt it feel so suspicious? When i got back the sd card i realise alot of the photos arent there, he said 5% wld be lost but that was more than 5%. Never going back to them. Not worth the money. Super bad. I hope they shut this business down.
I have consulted 2 companies to solve my HDD problem prior to approaching John. Both of tbem told me that my HDD content is non-recoverable. Luckily I went to John who managed to recover all my content within the next day. He is well versed with the latest tech in the market and is also very patient in explaining the problem to me. Definitely recommended!
I was unable to turn on my HP Spectre laptop at a point when I really need to use it. My husband chanced upon ICS in the internet with good reviews and I reached out to ICS immediately. John attended to my queries promptly and offered to have a door-to-door service and arranged for the collection of my laptop within the next 3 hours. The next day by noon time, John updated me of the condition of my laptop and he got it fixed by the end of the day. My laptop was delivered to my door by the evening. I am very grateful for the speed and turnaround time. I am also pleased to have all my files/personal documents safe and in tact. Thank you John. Excellent service - highly recommended.
Excellent service! Speed response and go extra miles ensure data safety. First of the kind door-to-door service have my hard disc fixed & delivered to my house. Highly recommended.
John is excellent in handling the project. He was prompt in delivering quality service. His detailed explanation of the issue of my device made it really clear and convenient to understand for someone who’s not very techie like me. He listened to my requests and was polite in declining those he couldn’t accommodate. The problem was resolved very well within budget and I’m very satisfied with the result. Thank you John and ICS!
Mr John is a great man who knows how to handle my laptop with great care. I was kind of panicking as I wasn’t sure why it got lagged previously when i just recently changed my macbook’s battery & Mr John managed to detect the issues quickly. He then explained that how the previous shop had scammed me with a $15 battery which leads to the battery being leaked due to an overheating issue. Nevertheless, he managed to resolve the issues in less than 2 days! Thank u Mr John for your great service, truly a lifesaver 🙏🏻
Very experienced and professional service Very much recommended and Thank You for the fast turnaround time
I must convey my sincere gratitude and appreciation to John who made every effort to resolve my issues. He was very patient and understanding, providing excellent customer service. Thank you John!
wonderful experienced with John and his team. my S22 Ultra went dead suddenly, and found that repairing at Samsung will wipe out all my data in it. googled and came across this and gave it a shot. John arranged everything, from picking up to recovery to delivering it back. The team managed to recover all my photos and data. job well done by Intelligent Computer Service and I strongly recommend their service.
Top notch service from John, helping in recovering years of hardwork stored in a faulty SSD. Very detailed explanation from John on the situation I am facing, and recommended a solution and a reliable SSD for future use. Appreciates all the help rendered. ICS will definitely be my go to when in need.
Fast and responsive. Highly recommended. John was very professional to explain patiently on the process and small details on the possibility of the data was not able to be recover . Thanks to John we manage to recover all our data
my HDD was unreadable, and corrupted. yet, John of ICS could recover most of the data, over the weekend, and within 4 days. to be honest, I am rather impressed.
John is honest and capable. He was able to quickly diagnose the issue of my PC, saving me hundreds of dollars in repairs which was incorrectly diagnosed and quoted by another shop. Thank you so much and I won't recommend anyone else if you need repair services. Happy to be your repeat customer in future!
Very quick and helpful service. Was able to solve my issue properly within 2-3 hours! Recommended
Sent in my laptop which suffered the blue screen of death. After performing a diagnosis, John provided very clear and useful explanations on the source of the problem and the repair/replace options available. My laptop is back in working order. His pick up and delivery service made the the experience a convenient and fuss-free one.
Exceptional service from John who arranged for immediate pick up of my laptop from my home. He managed to diagnose and replace the motherboard and hard drive which had burnt out as well as install a new screen and most importantly, recover all my data. From start to finish, John delivered a high level of service. He was extremely polite and explained all the issues clearly. Within 24 hours, John was able to resolve the problem and return my laptop to me, again using door to door delivery. I am very grateful to John for doing what HP service technicians could not and for providing the outstanding 'rescue and resuscitation' of my laptop. I would highly recommend his services.
John was very prompt with his responses and advice. I was nearly sure my data could not be saved as my flashdrive was fried. But John was calm and clear in his assistance and he was very reassuring. He managed to resolve the issue for me in a mere two days. His professionalism and amazing service was truly appreciated. I would definitely go to him again should there be any future mishaps. Highly recommended data recovery service. Please don’t hesitate to reach out to him for your data recovery needs. 🙂
My company has used Intelligence Services since 2018. John Surya the founder and owner has always been helpful in solving our IT problems. Highly recommended for SMEs and anyone requiring IT services at a reasonable price. Keep up the good work.
I had an excellent experience with Intelligent Computer Services. They efficiently resolved my Windows XP software issue and managed to do a data recovery. Their fast service exceeded my expectations.
A great and hassle free experience! My SD card was corrupted with all my client's photos, John is really patience and kind to understand the issue. He explains the issue to me clearly and manage to recover all of the images! His a life saver! Recommend to all! 🤗
Had a good experience with John as my iphone 15pro max motherboard was damaged and wasn’t able to work my phone last min as my data all was in there. I approached John to do data recovery services and his advice was to do the cloning process. Which I did and 99 percent all of my data was transferred to the new device and it was a pleasant n fast experience as John was quick to do the data recovery even though he was ill and still manage to get the job done. Nothing was missing from my phone and everything was up n running and he even offered to help if there r any issues in the future or advises. Please do approach John as he’s a professional individual and get things done asap for us all. 🙂 thank you to John now I have my phone all sorted out and worries free! Thank you John! 🙂
John saved my day today! I called him when my computer stopped working just before an important presentation for a client, and I got really stressed about it. Luckily, John was able to guide me quickly and effectively on what to do to fix the issue. His suggestion worked out like a charm, and it's such a huge relief for me as I can focus on delivering the best to my client now. Thank you so much, John!
John is a very nice and friendly IT personnel. He had help me to resolved my PC issue which i strongly recommend him if you needed any IT repair or consultations. He will definitely help you in any ways.
Speedy work! John was very quick in diagnosing the issue and recommends solution based on my budget
I contacted them for help recovering an old pc. My pc was picked up and checked on the same day and it was ready on the next day. Throughout the process the communication was extremely fast and clear, including pricing options. Highly recommended!
SUPERB SERVICE. SUPER EFFICIENT. IMMEDIATE RESPONSE, WITHIN 48 HOURS COLLECTED , REPAIRED AND DELIVERED 🙂
I facing a issue that my hardisk spoil, and all my precious memory is inside the hardisk. But luckily i found John, and with his professionalism, he solving my problem and help me recover my data.
John is the most reponsive and knowledgeable software solutions person that I have ever consulted with!!! Not only was he very patient but he listened well and understood my problem immediately! With his in depth knowledge he was able resolved my issues in less than 20 minutes. Very generously he waived any charge even though I insisted on a payment. Highly recommended that you use his services!
I was super panicked when out of sudden my external HDD couldnt read or open the files i have 8 over years of working documents and personal photos of our kids milestones stored in it. Feeling devastated. Lady Luck is on my side that i approached correct person namely John to do the recovery of the data. And it took less abt 4 days (exclude weekends) to recover all data 99% .John has been patience and explained in details and also help to purchase new recommended SDD. I do not need to do anything. item been collected and delivered to my choice of locations. HIGHLY RECOMMENDED! Thanks John, you're saviour!!
I was distressed and all hyped up on the loss of data on my SD card. John SuryaKarthik of ICS came to my rescue with such empathy, expertise and patience! He was able to retrieve and repair all that was damaged! All that was recovered was as good as its originality! I'm truly impressed with this fine young man and ICS 😁
Had black screen issue when playing game and is fixed on the same day on 2nd Jan 24 but the issue still came back at 9th Jan 24
Had issues with keyboard and John very quickly diagnosed the problem was a damaged motherboard. He was very responsive and helpful. The repair turnaround was very fast. Super pleased with their pick-up and drop-off service too!
My Laptop just went black while I was using it. Contacted John and immediately he explained to me and need to take my laptop away with the same day. John would contact me and let me know what the issues were and explain to me and let me decide before he proceed with the repairs. John is so meticulous in his work and so committed and I sincerely believed staff like John should be promoted not only for his work, but the service he provides and more importantly, given me a peace of mind. John is so polite when I spoke to him on the phone and also so knowledgeable. He is definitely a blessing to the company and an asset to the organisation. Keep up the good job, John. Again, much appreciated
Thank you Kartik for the wonderful service. The laptop works very well and i really like it
John was patient and seek to understand the issue well before proposing any solutions. Even though the issue was not resolved (hardware died), I thoroughly enjoyed the service of ICS. Definitely recommend!
They come and collect your computer/device to repair for free. Very fast and efficient service (2-3 business days at most). Clear pricing, no hidden costs. Problems and parts replacement also explained clearly, and doesn't push you to buy the most expensive item. Device comes back with free door delivery too. Will contact you when they're coming, so you are not caught off guard.
John was a real godsend at a very critical time. Just as I was to start a new project my computer crashed and not only was the computer in need of immediate replacement with all the apps I use, but my valuable data had to be recovered. He worked day and night to find me a short term solution to start my project, as he works on the larger issues with the MVNE recovery. He is pleasant and knowledgeable and spares no effort to solve problems. I am deeply grateful for his attention to my need and would highly recommend him to anyone in a tight technical bind.